Terms and Conditions for Andrew Kruczek Boutique Hair Studio
Welcome to Andrew Kruczek Boutique Hair Studio! We kindly ask that you review the following terms and conditions, as they govern your use of our website and the services we provide. By booking an appointment or accessing our website, you agree to these terms.
1. User Rights and Responsibilities
Clients are required to provide an accurate history of their hair treatments, including color processes, prior to their first visit. This information ensures that we can deliver the best results for your unique hair needs.
You may book an appointment through our Booksy platform, which requires the creation of a client profile. This platform allows you to manage bookings, track visit history, and access other features. Alternatively, you can make an appointment by contacting us via the website’s contact form or reaching out to Andrew Kruczek’s assistant via WhatsApp.
We strive to create a welcoming and relaxing environment. As part of your experience, enjoy complimentary refreshments during your visit.
2. Payment Terms and Cancellation Policies
Payment Methods: We accept credit cards, cash, and Bizum as forms of payment. All prices listed include 21% VAT (Spanish IVA).
Deposits: For first-time clients or those requiring extensive services such as color treatments, a deposit ranging from €100 to €150 is required. The deposit amount is based on the specific services requested. Appointments are confirmed only after the deposit has been received in full. Should you need to cancel, a full refund of the deposit is available if cancellation occurs at least 24 hours before your scheduled appointment. In cases of frequent last-minute cancellations or no-shows, we may require deposits from regular clients as well.
Appointment Cancellation Policy: You may cancel or reschedule your appointment with at least 24 hours’ notice. If cancellation occurs with less than 24 hours’ notice and we are unable to fill the appointment, a charge of 50% of the scheduled service will apply. Cancellations made less than 2 hours before the appointment are subject to our No Show Policy, where 100% of the service fee will be charged.
Before booking a new appointment, any outstanding cancellation fees must be paid in full.
No-Show Policy: Failure to show up for your appointment or cancellations made less than 2 hours in advance will result in a charge of 100% of the booked service. While we make every effort to fill last-minute openings, this is rarely possible on such short notice. Regular clients may use 50% of the paid cancellation fee toward future appointments, provided it is applied to the next booking.
After three consecutive missed appointments, clients will no longer be able to pre-book services and will be offered walk-in options only.
Please note, if you arrive late for your appointment, we may not be able to perform the full service. Depending on availability, we may need to reschedule, and a cancellation fee may apply.
3. Disclaimers
We are committed to providing exceptional hair services tailored to your needs. However, we cannot guarantee specific results, as individual hair textures and conditions vary. You are responsible for providing accurate information regarding your hair history and preferences.
While we take care to protect your personal belongings during your visit, we cannot be held liable for any lost or damaged items. We encourage you to keep valuables with you at all times.
4. Intellectual Property Rights
All content on this website, including text, images, logos, and designs, is the property of Andrew Kruczek Boutique Hair Studio unless otherwise stated. You are not permitted to reproduce, distribute, or use any content from this website without prior written permission from us.
5. Governing Laws and Dispute Resolution
These terms and conditions are governed by the laws of Spain, where the business is located. In the event of any dispute, we will attempt to resolve the matter amicably. Should legal action be necessary, disputes will be handled in the courts of Palma de Mallorca.
We appreciate your understanding and cooperation with these policies, and we look forward to welcoming you to Andrew Kruczek Boutique Hair Studio.